March 27, 2020
COVID-19 RESIDENT UPDATE
You have been hearing from us a lot over the last two weeks and we’re committed to using this method and other communication channels to connect with you and keep you updated.
We are so proud of the resilience of our residents and want to thank those who have acknowledged our site staff on their responsiveness, communications, and cleaning efforts.
The health, safety and wellness of our residents and staff continues to be of upmost importance to us. Since the state of emergency declaration by the province on Sunday, March 22nd, even more COVID-19 safety measures were implemented throughout our portfolio:
- ELEVATORS & STAIRCASES: Buildings with elevators have suggested capacity limits to adhere with social distancing practices. Alternatively, residents have the option to take the stairs if they are able. Additionally, we are providing tissues and garbage bins for a ‘touch & toss’ option. Tissues can be used for call buttons and staircase handles, then tossed into garbage receptacles provided.
- LAUNDRY ROOMS: Southwest cleaning practices and laundry room tips have been posted within these spaces.
- SOCIAL DISTANCING: Practicing social distancing of two metres (six feet) of each othercontinues to be enforced by our province and within our buildings. Please remember this when waiting for elevators and passing through lobbies.
- PETS: Please do not physically pat passing pups in our pet friendly buildings as it infringes on social distancing practices. Instead have fun and use the opportunity to use social sharing by taking a photo of a passing pup – post and share @southwesthfx #SeeAPup #PostAPup
- MAIN ENTRANCE: In the interest of social distancing, when going for a walk, taking your dog out or running a quick errand, select an alternative entrance or exit where feasible. This will also spread-out traffic and reduce activity in the lobby where many food and parcel deliveries are being managed.
- DELIVERIES: As a reminder, all food & grocery deliveries must be met at the door. Delivery personnel cannot enter the building. Residents must also change their parcel delivery instructions to note “no signature required”.
- RENT: We understand that our residents, as are all Canadians, are being affected by COVID-19. We also know that many are experiencing work interruptions and salary cuts. Government relief plans and programs to support Canadians continue to unfold, so residents should monitor websites outlining support programs. https://www.canada.ca/en/department-finance/economic-response-plan.html Our online rental payment system continues to be the best method for paying rent. If you currently do not pay online, please call 902.423.4634 or email email@example.com Our regular practice of working with residents with respect to individual situations will continue.
Once again, we want to take this opportunity to remind residents to continue with social distancing and follow the advice of our provincial and federal agencies on health, safety and finances. ( Links provided below)
Thank you for your attention to our regular email messages and signage within our buildings. Please know that we continue to be committed to providing you with customer communications and service in these challenging times.
Southwest Community – Continue to stay safe.
Links you may find useful:
March 20, 2020
COVID-19 RESIDENT UPDATE
There is no doubt that we are experiencing unprecedented times and things continue to evolve and change daily. The wellbeing of our residents and staff continues to be of upmost importance to us at Southwest Properties. Although it is not business as usual, our residential services team remains committed to servicing residents. Our teams have been working hard to ensure we maintain our high standards of cleaning practices in high traffic areas and touch zones to help prevent the spread of COVID-19.
We wanted to take this opportunity to remind residents to continue to practice social distancing. Social distancing is defined by the NS Public Health Authority as “limiting your contact with other people – stay about 2 metres (6 feet) apart.”
To help you navigate through these unprecedented times we have included a fact sheet from the Public Health Agency of Canada. We hope this helps you better understand some of the new terms being used over the past several weeks.
Below are links to site that you may find useful:
If you are confined to your unit for any reason there is help being offered throughout our community. Online ordering for groceries is available through many providers including Atlantic Superstore, Sobey’s and Pete’s.
Please know that you are not in this alone and that we are here to assist you. If you have any questions or concerns please reach out and we will do our best to find assistance.
To help occupy your time why not visit The Halifax Public Library online? There is access and links to many e-books, audio books and video tutorials that you may find entertaining or useful.
NS Public Health Authority recommends going for a walk, riding your bike or sitting on your balcony if no symptoms ( while keeping your distance from others ).
We will continue to communicate with you via email and have a dedicated community page on our website for updates. If you have seen or heard of anything out there that might be worth sharing with our community, please let us know.
We thought we would share this positive story of caring in the community that appeared in the Globe & Mail >
For now, stay safe and we’ll get through this.
Link here for definitions of self-monitoring, self-isolation and isolation.
March 17, 2020 – Update
Further to our resident update of March 12th, Southwest Properties is implementing additional business practice measures as it relates to COVID-19.
All residents should follow the published advice of the public health officials.
Federal and provincial health officials continue to urge all Canadians to increase handwashing and to practice social distancing of two metres ( 6 feet ), which includes avoiding crowded places and non-essential gatherings.
The Province of Nova Scotia, under the authority of the Health Protection Act, requires anyone who has travelled outside Canada to self-isolate for 14 days upon return, even if you are symptom-free.
NEW BUILDING PROCEDURES
- SOCIAL DISTANCING & BUILDING VISITORS: All social spaces, gyms, pools & hot tubs areclosed until further notice and residents must practice social distancing at all times. We encourage residents to limit visitors and opt to engage in outdoor activities. Southwest has suspended vacant unit showings. All rentals will take place on-line.
- DELIVERIES: Food deliveries must be accepted by residents at the front door. We are implementing parcel delivery to your door and Concierge will schedule these deliveries with residents.
- ISOLATION: Any resident who has returned from international travel must self-isolate in their suite for 14-days – even if they are not showing symptoms. Consider isolation if you have travelled from BC, Alberta, Ontario or Quebec.
- CLEANING: We have increased our high standards of cleaning practices in high traffic areas and touch zones. This includes door handles, elevator buttons, common spaces such as laundry rooms and entrance lobbies.
- MAINTENANCE: Only in-suite emergency maintenance will be performed. All other maintenance requests will be scheduled for another time. Our maintenance team will be focused on common areas and out door spaces.
- SOUTHWEST OFFICE & SITE STAFF: Southwest Properties office at Lower Water Street will be closed to the public until further notice. Business will be operating through online services, email and telephone. Our building staff will continue to be on-site and performing duties in the common areas.
Continue to monitor news and official government websites.
March 12, 2020 – Update
COVID-19 RESIDENT UPDATE
Southwest Properties continues to monitor the ongoing situation involving the coronavirus, now referred to as COVID-19. We are encouraging staff and residents to follow the published advice of the Nova Scotia provincial website created in partnership with the Provincial and Canadian public health officials.
Southwest has an established committee that manages procedures and communications with respect to the health and welfare of our employees and residents.
We are encouraging all staff and residents to practice suggested hygiene measures that are performed during cold and flu season.
- Wash hands frequently with soap and water and use the hand sanitizer stations provided within the residential buildings and offices.
- Be respectful if you cough or sneeze by using a tissue or your elbow to contain.
- Limit your contact with others when you are sick.
- Be respectful of personal space of others and when greeting.
- Prevent or limit touching your eyes, nose, and mouth.
- Increase your cleaning practices within your suite, office and surroundings – including taps, doorknobs and counter tops.
What Southwest is doing at Residential Buildings
- We have increased our high standards of cleaning and maintenance practices in high traffic areas and touch zones. This includes door handles, elevator buttons, social rooms and common spaces such as laundry rooms, gyms, hot tubs and swimming pools.
- We have posted reminders within the buildings on hygiene etiquette.
- We have posted notices to encourage all residents to pay more attention when cleaning gym equipment before and after use.
- We have installed and continue to provide commercial hand sanitizer stations in high traffic areas for resident use.
- Communications has been distributed to all residents and includes links to provincial and federal health websites.
What Southwest is communicating to employees
- More frequent cleaning is taking place in high traffic and public spaces.
- Hygiene etiquette has been circulated and posted.
- Communications has been distributed to all employees related to business practices during this time.